Reinventing consulting roles

Journey Leads are seasoned and confident in their role of guiding and overseeing Client Journeys. They ensure the goals are clear, then formulate the delivery approach; they delegate effectively, manage stakeholders, shield the team, and overall keep them moving forward. They engage regularly with the client to keep the relationship strong.

If anything goes off-track, the Journey Lead works closely with the team to get it back on the right road — and this means rolling up their sleeves to do the heavy lifting too. They are humble leaders who know when to ask for help and support from the wider JourneyOne team.

Fundamentally, they care about the people on the journey and are dedicated to making it remarkable for everyone involved.

JourneyOne has various types of Sherpa, all dedicated to supporting our people and ensuring remarkable journeys. The Sherpas most directly involved in Client Journeys are Capability Sherpas.

Capability Sherpas are seasoned practitioners and the go-to specialists for their particular capability area. They impart knowledge to the team and provide guidance, advice and coaching.

Capability Sherpas often support Client Journeys all the way from proposal to execution. As well as helping create the solutions and approaches for delivery, they have a keen understanding of the client and help the team navigate key relationships to get things done.

Drivers drive to objectives and thrive under pressure. Deliverable and deadline focused, they have the tenacity and courage to overcome whatever obstacles stand in the way. They are experienced in detecting and resolving conflicts while maintaining relationships.

Drivers excel at building, coaching and motivating high-performing teams. They challenge the team, but also work hard to help remove blockers and identify dependencies and risks.

Most of the time, Drivers have in-depth knowledge of agile delivery methods. They are passionate about ensuring their squads live and breathe the values, behaviours and practices of Agile. They shine at coaching teams on how to adopt a value-focused growth mindset in order to deliver value frequently.

Actioners are practical, reliable, and efficient. They take the ideas and turn them into them reality, doing whatever needs to be done. With strong attention to detail, they always spot the pitfalls, gaps and problems in good time. Diligent by nature, they polish, perfect, and tidy the loose ends to ensure a remarkable journey and outcome.

Simply put, Actioners are the backbone of every remarkable journey.

Trackers are discerning, methodical, and know the processes inside-out. They are the ones who stop the team from putting a foot wrong.

They meticulously track, monitor and ensure compliance and adherence to prescribed standards and governance. Through their quick learning and holistic understanding of the landscape, they can clearly see all the options and make accurate judgements.