Creating inclusive workplaces with Containers for Change
When the Western Australian Government launched Containers for Change in 2020, Good Sammy stepped up to be part of the program with the mission of creating new development opportunities for people with disability through the scheme and an extension of their recycling businesses.
This Container Recycling Scheme promised to be a fast-paced and high-pressured project. To support the implementation planning, Good Sammy engaged JourneyOne.
Good Sammy’s Container Recycling Scheme: the challenge
Applying human-centred design and agile principles
JourneyOne’s Advisory and Expedition services incorporate human-centred design and agile principles. The team applied these principles as they co-designed the 'Service Experience' for the new business line, focusing on:
- Creating the best customer experience for Refund Point users.
- Supporting employees with a disability to undertake a meaningful skills development while in a busy, customer-facing environment.
This was all done using agile techniques to plan and execute this project within 12 weeks.
Cross-functional collaboration and alignment through co-design workshops
For each key service, the team identified roles, responsibilities, and standard operating procedures. They designed a training strategy to meet the needs of supported employees and set them up for success. Everyone’s involvement in this process ensured alignment and commitment across the organisation.
The last step was creating the implementation plan. Good Sammy was working to a tight 12-week timeframe, so JourneyOne helped the team create the implementation plan with agile cadences, to drive greater openness, transparency and visibility.
The role of visuals in general was ongoing – we made sure the team had a designated workspace for the Container Recycling Scheme, with all the key information up on the walls to ensure alignment and clarity throughout the project.
Remarkable employee and customer experiences
The modern ways of working introduced by JourneyOne helped them to deliver within a tight timeframe while keeping employee and customer experience at the forefront. These ways of working have endured.
Through their successful participation in the Containers for Change program, Good Sammy strategically established a new revenue stream, diversified the business, expanded their presence in the northern suburbs, and created 40 new employment opportunities for people with disabilities.
The Containers for Change program has been a huge success, with 765 million containers returned in just the first year and $2.5 million raised for charities and communities. Good Sammy is proud to be part of this program as a Super Collector, now with 23 Authorised Refund Points.
Human-Centred Design Services
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Expeditions are JourneyOne’s unique approach to delivering digital and business transformation initiatives, using contemporary methods and repeatable delivery patterns. Contact us to find out more.